Customer Service

Shipping & Returns

Deliveries are made as soon as possible or as arranged with the customers. We reserve the right to deliver part shipments.

An item that is out of stock at the time of ordering will not be delivered again. Customers have to place an new order for these items. Delivery can be made, either by regular post or DPD or. Postage and packaging costs will be added to the customer's bill appropriately.

Any damages incurred during transit are the responsibility of the haulage provider and any claims for lost or damaged goods must be made to them and are dealt, with according to their terms and conditions.

Complaints about damaged items and all other complaints are only valid when they reach us in writing within 48 hours of your order being received. Defective items must be sent back to us by the customer when we request it; we will pay the return shipping cost. Returned items must be send back on the most economical way.

If customers return items without our consent, they pay for shipping and packing. Customers have to examine the delivered items for damage immediately; our warranty covers justifiable damage. In warranty cases we will either reimburse or replace the item in question.

Until payment is complete the items remain property of Shisha-Village.com. For account customers, a payment will be considered late if it remains unpaid after 14 days of the invoice being issued. Any discounts become invalid immediately and are added to the bill and standard bank interest will be applied to the new total and added daily.

As most of the articles are hand crafted, there may be slight variations from the features described in the catalogue. All size and color specifications given are approximations.

Please note that we are unable to exchange or make refunds on items that have been used. Shisha-Village.com reserves the discretionary power to recognize or deny a complaint. At the issuing of a new price list, all previous lists become invalid. Prices are subject to change without notice. Misprints permitted. Our art work may only be reproduced - in whole or in part - with our written consent.

Place of jurisdiction is Amsterdam, The Netherlands

Privacy & Security

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes:

* your name
* address
* phone number
* email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us. 

New ways B.V kvk: 34234644, Vat number: NL819589603B01
Gyroscoopweg 2N 1042 AB Amsterdam
The Netherlands
sales@shishavillage.com
0031-020-4161841